What is the return policy? Please see the return policy link for more details.
What are the shipping options? Depending on your order, we offer free shipping, flat rate shipping, expedited shipping, and next day shipping.
What are the international taxes, duties, etc., that I have to pay? Rates are based on your address and the weight and dimensions of your order. The international taxes and duty fees are calculated at checkout, and will be included in your order total to avoid shipping delays.
When will I receive my order? Your order will be received in the manner in which it was received, the processing time is 2 - 4 business days and is included in the delivery time.
What do I do if I never received my order? If you have not received your order, please reach out to us immediately via webchat on our website, or fill out the contact form on our page.
What do I do if I received a defective order? If you have received a defective order, contact us and let us knows as soon as you possible, while providing pictures of the defective product.
How do I make changes to an order I’ve already placed? In order to make changes to the order you placed on our website, please send us an email at firstname.lastname@example.org
Where are you located? At the moment, our store is ONLY online based, in the near future we will have a physical location in Florida.
How is the product made? Where do the materials come from? Our products and materials are from China, USA, and Europe.
How do I make sure I order the right size? In order to make sure you order the right size, send an email with your measurements to us at email@example.com.
How do I contact your company if my question isn’t answered here? To contact our company if your questions were not answered here, email us at firstname.lastname@example.org, webchat or fill out the contact form.